Possibilities for why your Purchase Code isn’t working
1. The plugin was packaged with your theme
Purchase Code Registration is only available for the Premium version of the Plugin. Click here to learn more about the differences.
2. Purchase Code Registration section is missing
If the plugin was originally packaged with your theme, your theme may be hiding this section by default. This is usually done to avoid confusion, as Purchase Code Registration is normally not applicable when the plugin is packaged with a theme.
But if you’ve also purchased the Premium version of the plugin individually from CodeCanyon.net but your Purchase Code Registration section is still missing, contact our support center and we can help!
3. Purchase Code already registered!
This means the purchase code has been used previously somewhere else. A Purchase Code is only good for a single domain (also includes localhost setups). But you can easily reset your purchase code. Click here to learn how this can be done from within the plugin’s admin. And click here to manually deregister the code if you no longer have access to your older website.
4. Can’t “dial out” to our ThemePunch servers
Review your System Requirements section in the plugin’s main admin page to make sure your web server supports outbound connections.
5. Purchase Code is Incorrect
Double-check your purchase code to make sure it’s the one for the Premium version of the plugin, and also paste your credentials in a text editor and then copy again from there to help exclude possible hidden characters and white space.