How to Test for Conflicts

If something isn't working normally, chances are there's a conflict with your theme or another plugin.
Discover the source of the conflict with the steps below.

What is a conflict and why is testing for it important?

A “conflict” is something that occurs when two plugins or a plugin and a theme are incompatible with one another.

Testing for a conflict is important because they can often be fixed easily, but only if the true nature of the conflict is known beforehand.

1. Identify if a conflict exists

  1. Disable all other plugins
  2. Switch to the TwentyFifteen theme
  3. Test the slider

2. If the slider works, after following the three steps above, it means there's an incompatibility somewhere.

3. Identify where the conflict is coming from.

  1. Reactivate a single plugin
  2. Test the slider
  3. If the slider stops working, you’ve identified the source of the conflict
  4. If the slider does not work, repeat steps #1-2 until you’ve reactivated all other plugins.

4. Finally, switch back to your current theme to complete the testing phase.

5. Once you've identified the source of the conflict:

Make sure everything is updated:

  1. Is WordPress updated to the latest version?
  2. Maybe your theme has an update available?
  3. Maybe your plugin(s) need to be updated?

Contact our support center with the following information

  1. Name of plugin(s) or theme that is conflicting
  2. Information about where the problem occurs (specific part of admin?  or maybe frontend of your site?)