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The Envato Support Program

In September of 2015, CodeCanyon (aka “Envato”, aka “ThemeForest”), launched a new program for support:

http://marketblog.envato.com/releases/get-ready-for-the-new-item-support-policy-launching-september-1st/

and followed this up with an additional announcement here:

http://marketblog.envato.com/releases/item-support-policy-and-functionality-launched/

and an official policy here:

http://codecanyon.net/page/item_support_policy

What this means for customers who are part of the ThemePunch family:

Extended Support is not related to your Usage License.

When you purchase a product from CodeCanyon, what you’re really purchasing is a license to use the product.  And this license grants you the right to use the product on one website.

There are no time limitations attached to your Usage License.  It will never expire, which means you will never need to purchase an additional License as long as the product is being used on a single website as per the official license agreement.

Extended Support is not related to your ability to receive updates.

If your support period has expired, you will still receive updates normally as long as you are a Direct Buyer.

Extended Support is not related to the Premium Benefits we offer to our Direct Customers.

If your support period has expired, you will still be eligible for special benefits such as Premium Templates and Automatic Updates.

How can I purchase Extended Support?

Easy.  Visit your CodeCanyon Downloads page and click the “Extend now” link.

Have a question about the information here in this article?

Visit our Support Center:

https://www.themepunch.com/support-center/

or contact us through the email form on this page:

http://codecanyon.net/user/themepunch

Have a question about the policy itself, or an issue with your purchase?

Visit CodeCanyon’s official Buyer & Support page:

https://help.market.envato.com/hc/en-us/categories/200216004

or contact CodeCanyon directly here:

https://help.market.envato.com/hc/en-us/requests/new

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