Included in Product Support

  • Presale & Suggestions
    Please use the item comments sections to ask questions about a product or suggest new features
  • Stay Up to Date
    We provide updates to fix bugs, add new features and ensure compatibility with new wordpress versions
  • Solving Product Issues
    Please use our dedicated support channels for problems with a specific feature of an item or reporting a bug

NOT Included in Product Support

  • Custom Work
    We don't do customizations beyond the capabilities of an item
    Find custom help
  • Installation
    We can not assist with installing a product for you. (All of our items include installation instructions in the documentation)
    Find installation help
  • 3rd-Party Related Issues
    We don't offer help with fixing bugs caused by third party plugins or themes that don’t stick to WordPress standards

If you received one of our Plugins bundled with a Theme

bundled

You are eligible to use our knowledge base on this page to find answers to the most asked questions in support.
New FAQ entries are being added constantly by our support team so make sure to check back on a regular basis.

If you need support via our ticket system, you can purchase a regular license from us and activate your plugin (Our Products)



benefits
  • Activate your Plugin
    You will recieve a unique product key that allows you to activate your plugin for your website
  • Instant Updates
    If we release an update, you are the first to know about it and install it directly from the plugin backend
  • Direct Support
    Our support team will provide help via the private ticket system exclusively for our direct customers (Please check our support terms above)

Premium Benefits

Slider Revolution
WordPress Plugin

Essential Grid
WordPress Plugin